Ashley Store

We had a great experience looking at furniture with sales rep Corey! Cory was very laid back, down to earth, and not at all pushy at all. He let us look around at our pace and only came by at the end to ask if we had any questions. We had to wait a couple weeks for our furniture to get delivered from the manufacturer and Corey was keeping us in the loop the whole time. When our furniture arrived to the store, of course I had to work 3 days straight and was unable to pick it up. Corey was able to work out a Saturday morning pick up for us! He a.d another guy even helped us load the couch and table into our trailer! The reason we chose Ashley furniture is because we understand that quality matters. Not only in the furniture, but the staff as well. Thanks again Corey!

Quality products and quality service. I only had one issue and the sales representative (Lauren) went out of her way to resolve the situation. She was very patient with me and even responded to my questions and concerns on her day off. We pretty much bought a whole new living room and Lauren Braswell at the Tallahassee location made it her personal mission to make sure we were happy.

I have to say, this was the easiest buying experience my girlfriend and I have ever had. Lauren was fantastic, showed us a bunch of options, and narrowed down the perfect couch for us. I first hesitated walking into Ashley, given the reputation of being more on the expensive side, but they worked very well with us and knocked down hundreds of dollars. Could not be happier! Thank you Lauren!!!

The bed was delivered and installed by Ashley furniture. The people who assembled the bed stripped the Allen bolts and did not install the middle supports correctly. I can’t even use the bed since the supports are sagging under their own weight. Technician came out and had to order all new hardware. We were instructed that we could Lay the support where it’s supposed to go and try it that way till we can fix it. This didn’t seem like a good solution to us. It took weeks to get the bed anyway and another week and a half to get a technician out. My wife and I are having to she a room with our 20 month old who USE to sleep by herself. We have gotten text that the new hardware was shipped and then told it wasn’t. We finally asked about a return but we’re informed that even though the furniture had not been used we were unable to return it. Apparently the return policy is only good for three days. Nowhere does it state this in our paperWork that I have. I would leave a half of a star but that was not a option. While everyone has been nice, I feel like we’ve just gotten screwed. We just keep getting a call back later for more information or sorry.

My mom found a great deal on a table and chair set, and it was just right! I will say that they really try and sell the warranty, but that's their job, but I would suggest letting customers make up their mind and not be so pushy. Also, some prices may differ online verses in the store. Overall, it was a great experience and great deal. I will be back for myself!